MCE - Had a crash, told I would get a call about arranging a courtesy bike... got called 2 hours later by a third-party company who are subcontracted by MCE refusing to give me one. Claim went on for over 3 years with VERY little contact i.e. once every 5 months despite calling them being told I would get a phone call back and never did, told if I changed insurers at any point I would lose my NCB bonus despite being protected because of the open claim.
They cancelled my insurance mid-policy, despite it being paid for the year and then couldn't find any record of it and I had to provide bank transaction numbers etc. Was never given a reason to why it was cancelled and told it had been cancelled a month before hand.
Changed my KTM to an identical model, year and colour and premium went up by £200/year without any reason being known, asked if I would save anything if I installed a GPS tracking device and was told it would go up by £150 per year and an admin fee of £40.
They called me up to tell me my policy was coming up for renewal and told me the new difference (Still NCB protected claim closed in my favour.) went up by £1100, ran a compare the market and the MCE quote was #1 @ £200 per year despite being told it would cost me £1650 on the phone. Called up and asked.. told he would speak to his manage and they came back with £1350.. told them about their quote online and he said he couldn't match their quotes online. Was emailed about documents being available on their portal website, they then were all removed and replaced with a payment breakdown - took 4 phonecalls to get a copy of my insurance policy.