So Pissed Off

Some of you may be aware that in May I went to town, parked up, and when I returned to my bike, it was knocked over and in the side of a car.

Well, cctv couldn't help - police said too grainy to see anything but likley a van reversing hit my bike and knocked it over, and the insurance wouldn't get the tape, and they wouldn;t give anything to me because I was not in the picture (data protection act) - and I received a note from the insurance saying they were accepting responsibility.

Responsibility for what, you may ask? More of that to come.

Well, my re-insurance was due for my car, and I told them about the incident. Despite having completely protected no-claims bonus, suddenly their postal quote went up by 50% while I was speaking to them! Told them to shove it, after nearly 15 trouble-free years with them, and went looking on internet.

Lo and behold, Hastings, with whom I have both my bikes insured, came in at £100 cheaper than the original quote. That was a result, BUT on my insurance record, I have an incident that states "I hit another vehicle".

That makes me sound like a bad driver, and I wasn't happy. It clearly affected my other quotes, so I wrote back to tHastings stating I wasn't happy that I was found to be in the wrong, that I was just as much a victim here (if the owners of the other car were victims at all), and that their labelling on the insurance record details does not provide the right information.

So I got a reply this morning basically stating that they can not find any evidence of wrong-doing against the third party so they have to pay up.

My issue is: they have no evidence of wrong doing by me either! No evidence that my bike just fell over - it never did before, and never has since. And I am still classed as having hit another vehicle, with connotations that I ran into them, patently untrue.

Should I just sit back and relax and forget about it, despite the fact it could cost me a lot in insurance in the long term, or should I continue to respond that there is no evidence against me, or take it further such as the Ombudsman?
 
I'd just keep responding and write to the Ombudsman to see if there is anything that can be done because what have you got to lose other than some time? It's already done so if it got changed then its a bonus though I suspect nothing would change but its got to be worth a punt?
 
Having a bike stolen is also classed as your fault in the eyes of insurance.

Anything where they can't claim the money back from someone else would be your fault.

It sucks but they have that rule purely because people bullshit about stuff
 
That sucks, I'd definitely fight it. As said before you have nothing to lose, you've already lost out so chasing it up isn't going to do any extra harm. The whole insurance business is bullshit. There is no reward for customer loyalty, it's the same as insurance companies offering new customers super low prices, yet those of us who have been insured for multiple years carry on paying through the nose, complete and utter scam.

Hope you get it sorted mate!
 
Cheers guys. Not the best of situations, but I don't think any benefit would come from taking it further, I'll only get more pissed off.
 
Coming from a place where nothing ever f*ing works, there is just one piece of advice I can tell you, keep complaining to the insurance company. Lack of evidence against you means you cannot be charged with anything.
Just one of tens of examples I have:
Some e-commerce website I use to sell stuff sent me a letter saying that they will withdraw $300 from my account because the CC company rejected the charge of something I sold 9 months ago. It was all bullshit because CC companies cannot reject a charge from so long ago, the CC user has, at most, 90 days to do that.
They asked me proof of shipping or a signed receipt from the buyer to restore the charges. Something I did have but shoved up wherever and I did not want to look for. Also, there is online tracking (something THEY can check because they have all tracking codes).
I kindly replied "You don't have any right to withdraw anything from my account without showing ME proof coming from the CC company that they rejected the charges. So, while you don't show me proof of that, I have nothing to show to you and you better restore the $300 you took from my account in 72 hours or face legal action".
6 hours later they replied: "We will exceptionally restore the money back to your account but bear in mind that you have to keep all receipts at least for a year".
...Yeah, right. F*ck you.

Complain, complain, complain. Don't let stupid big name companies flick you or your name against other companies for no reason. Don't let them bash your rights. If something is not right, complain.

I just reminded. I was once on the arcades, you would normally not see any kids complaining when any machine fails to work properly.
I paid like 5 credits to play on the dance machine, chose my song then the pad I was dancing on stopped working and the machine kicked me out because it did not register the steps.
I complained to the cashier on the arcade, they gave me back my credits. I went back to the machine and they gave me another round of free credits to demonstrate to the staff that the machine was not working.
I had so much fun that day.
 
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